MTNL Connection Surrender Letter Format

How To Surrender MTNL Connection?

The easiest way to surrender the MTNL broadband connection and telephone are as follows:
  • Write an application to your Area Head of MTNL telling about the discontinuation of the broadband and the telephone. The application must be signed by the one, on whose name the connection is given.


Here is a sample:

Date

To
The AGM Commercial,
MTNL
(Your Area Sanchar Haat, for e.g., Nehru Place or Rajouri Garden)
New Delhi

Sub: Discontinuation of telephone along with internet service
Ref: Telephone no. XXXXXXXX and Consumer no. XXXXXXXXX

Dear Sir,

Apropos above, I/we hereby request you to kindly disconnect all services for my telephone no XXXXXXX (Consumer no. XXXXXXXX) with an immediate effect.

Kindly note, further billing will not be paid by me from the date of submission of this application along with depositing modem and accessories/instrument.

Please do the needful at earliest else we will not be liable for nonpayment of any unnecessary bill raised due to your delay.

Thanking you in anticipation,

Regards

OR
Date

To
The MTNL,
Rajouri Garden (Your Sanchar Haat name)
New Delhi

Sub: Discontinuation of telephone only
Ref: Telephone no. XXXXXXXX and Consumer no. XXXXXXXXX

Dear Sir,

Apropos above, I/we hereby request you to kindly disconnect all services for my telephone no XXXXXXX (Consumer no. XXXXXXXX) with an immediate effect.

Please do the needful at earliest.

Thanking you in anticipation,

Regards
  • Take a self-attested photocopy of an Identity like Aadhar Card or Voter ID of the person on whose name the connection is given along with the above application.
  • Take your entire router device, telephone device, splinter, CD etc., whatever MTNL has provided you with to the Sanchar Haat. They will charge you in the next bill, if you don’t give them their router CD (Rs 30) or splinter wire (Rs 50).
  • Go to your Sanchar Haat area. Take all the things with you as mentioned.
  • If all goes well, then it won’t take much time to disconnect your connection/s.
If you have to show all the things first to the SDO and if he approves then he/she will ask you to go straight to the Storeroom to deposit all of your equipment.
Check your MTNL Sanchar Haat area from here.
Note:  It is advised that not to mention about their bad connection in the application, they may hesitate then to cut off your connection/s as they have to answer to their seniors that why is a customer not going for their connection? So, keep the application simple and to the point.
We have updated our blog on information about the MTNL Surrender Form which you can read it here.
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20 comments:

  1. Mr.Singh has advised not to mention about bad connection as the staff is answerable to seniors. If we do not mention about bad service,how will there be improvement if seniors are not aware ?

    ReplyDelete
    Replies
    1. you seriously think they would improve if you show your dissatisfaction in the letter

      Delete
    2. There is always room for the improvement. But it was important to address the elephant in the room.

      Delete
  2. Hi,
    Even the senior management of MTNL knows about their connection status, of their respective areas. When one will go for disconnection, they will read your application, like; a lion is waiting for his pry. They won’t let themselves be blamed for the disconnection, or the poor services they offer.

    ReplyDelete
  3. what is the process of online request for termination the line.

    ReplyDelete
  4. Hi. Till now, MTNL has not given any online platform for termination of the connection.

    ReplyDelete
  5. If I registered post to their address only that works in this covid period or need to visit their office for termination of mtnl connection and internet. Also connection is not in my name its in my late grand father name.

    ReplyDelete
  6. Will sending application through registery works? Then I dont need to visit sanchar haat. Also connection is not in my name, it is in my latr grand father name.

    ReplyDelete
    Replies
    1. Hi,

      Just a suggestion: You can change the connection name to your name and then put the termination application.

      Delete
  7. Since last three months l am paying the bill although telephone number is not working with the hope they will attend my phone and internet but failed now I am asking them to discontinue the entire service as I am well aware that no one bothered

    ReplyDelete
  8. Hi,

    You can put the termination letter to discontinue the service to MTNL by writing the application. They won't attend your complaint.

    ReplyDelete
  9. in sarswati vihar office they did not accept my request because pendency of bill june 2020. when i contact a/c office rohini they told me that your office has been made the payment but updation is pending in our head office due to some shifting. when i went to submit again in sarswati vihar office then madam sitting adjascent to the official again refused due to bill pendency of june & july.
    In august when i was passing in front of sarswati vihar office , madam was not on seat but the same person accept the request even august bill was pending.
    Due to this exercise my office paid two months bill unnecessorily due to madam sitting in sarswativihar office.
    Now how can i take refund of these bills.

    ReplyDelete
  10. Hi. Please let us know that you want to terminate your MTNL telephone/broadband connection?

    ReplyDelete
  11. Ved je baad customer service to koe attend hi nahi kar raha mazboori dusra bb service leni padi aur baccha work from home nahi kar paaya aur use office mei.....Ab aap aise haalat mei bhi cooperate nahi kar rahe pl aap online bb disconnect karne kijiye jo sub modem use kar rahe hai koe bhi customer service nahi mil rahi pl disconnect my bb service phone no 28256900

    ReplyDelete
    Replies
    1. Hi,

      You can dial the MTNL consumer complaint number according to your area from this official link: http://mtnldelhi.in/customercare/pg.htm

      Delete
  12. I donot use my telephone much still the bill is very high

    ReplyDelete
  13. Hi. You should put an application to disconnect your MTNL telephone.

    ReplyDelete
  14. thank u so much. this blog was a great help. i hope getting rid of mtnl connection is also equally smooth.my mtnl connection has been dead for months. i complain every week but no response.

    ReplyDelete
  15. Taranjeet Singh4 July 2022 at 20:41

    Thanks. Please share this blog with your family and friends.

    ReplyDelete